A remote beverage collection table will be set up at the entrance of stores - customers will be asked to wait behind the marked line until the partner has placed the beverages and called the customer order, after stepping out of the 2m zone. Customers are required to Social Distance from others while waiting for their order.
For our 4 mall stores without a curb side entry access a process is in development, and we are not be able to open these stores until this is resolved.

There is currently no capability for refunds within the web-app. If you require a refund (for example the store were unable to serve the beverage you ordered and you could not agree on a substitute), we will happily provide you with a "have one on us" card which you can redeem when we move to Level 1 or Level 2. Alternatively please email your name, order number, amount to be refunded, bank account number and payee name to orders@starbucks.co.nz for payment in our weekly pay run. Please also talk to your barista so they can include your order number on a ""did not collect"" list which they will share with our administration team to enable the approval of the refund.
Please keep in mind our Mobile Order and Pay site has been created at short notice to allow us to trade on level 3 - enabling us to continue to provide employment to your friendly Starbucks baristas. We appreciate your support and patience as we continue to develop the site.

This will happen on rare occasions. Our baristas will work with you to agree an alternative beverage. If you are not comfortable agreeing a substitute, you are welcome to follow the refund process outlined below

Please call the store you accidentally ordered from to let them know of the error. Ask them to contact the correct store for you to have your order made to collect from there.

Your order cannot be cancelled on the order and pay webpage. Please go to the store that you selected as your pickup location and speak to your barista. Where an order has been placed and the beverage has been produced by our baristas, we reserve the right to not offer a refund. If the beverage(s) have not been produced or we agree to cancel the order for any other reason, we will follow the process shown under the FAQ "how to get a refund"

Place your order on the order and pay webpage. You can select your bean option in store. Availability and bean options varies across stores and are subject to availability.

Short size is not available on the order and pay webpage. If you would like to have your beverage in short size, please make a note of this in the remarks section. Please note that this beverage will be charged as a Tall beverage.

All complimentaries cannot be used for purchases made on the order and pay webpage. You can use these again once we resume normal operations.

Unfortunately stamping Loyalty Cards is not contactless and is not available until we resume normal operations.

Check for the latest updates on stores that are opened and its operating hours on our Facebook and Instagram pages @starbucksnz as well as via www.starbucks.co.nz.

Our full beverage selection is not available on the order and pay webpage at this point in time. Our complete range will be available once we resume normal operations.

A Starbucks Card is a physical or digital Starbucks branded card that is a reusable card that customers can load or reload money onto and use to make purchases at Starbucks stores in New Zealand only.

Starbucks Cards are available at all Starbucks stores in New Zealand. Digital Starbucks Cards can be purchased online at gift.starbucks.co.nz or on the Starbucks New Zealand App.

Starbucks Cards are accepted at all Starbucks stores in New Zealand only.

Starbucks Cards issued in New Zealand cannot be used in any other locations. The Starbucks Card can only be used at all Starbucks stores in New Zealand only.

Starbucks Card must be activated at the minimum value of NZ$10 per card for the first use.

Registering your Starbucks Card signs you up to enjoy Starbucks® Rewards Program in New Zealand. With a registered card, you can manage your card and balance in a variety of ways online. You can also protect the balance of your registered Starbucks card if it's lost, stolen or destroyed.

It's easy and only takes a few minutes to register your Starbucks Card through the Starbucks New Zealand app or member.starbucks.co.nz. In addition to the required personal information, you'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.

Simply follow the instructions in the email you received to register your digital Starbucks Card. You will be asked to verify your email address once you click through from the email. You can then join Starbucks Rewards, add the card to your current Starbucks Rewards account or print the card to use instore.

Yes, if your Starbucks Card is activated (by loading a minimum value of NZ$10 on first use), you can use your card without registering your card. However you will not be able to Starbucks® Rewards Stars for your purchases.

You can check your Starbucks Card balance at member.starbucks.co.nz. or through the Starbucks® New Zealand app or ask the barista at any Starbucks stores.

Please present your Starbucks Card or barcode in the Starbucks® New Zealand app to the barista upon payment.

You can reload your Starbucks Card at any Starbucks store in New Zealand by cash or credit/debit card, via the Starbucks New Zealand app or thru member.starbucks.co.nz.

There is a maximum value of NZ$500 for each Starbucks Card. Your Starbucks Card can be reloaded in any denominations as long as the maximum value has not been exceeded.

If your Starbucks Card is lost, stolen, or destroyed, you can notify us via member.starbucks.co.nz, the mobile app or contact us to report that your registered Starbucks card is lost, stolen or destroyed.

Unless your card is registered, we may not be able to deactivate the lost or stolen card.

Once the value is loaded, you cannot request a refund. Starbucks Cards cannot be redeemed for cash or change after a purchase is made.

You can enroll in Starbucks® Rewards Program and begin accumulating Stars by visiting member.starbucks.co.nz. or installing the Starbucks® New Zealand app and following prompts to create a Starbucks® Rewards.

Your Starbucks Card will expire two (2) years after the last financial transaction. The term “financial transaction” shall mean one of the following actions:
Activation
Reload
Redemption of rewards for a registered Starbucks Card
Purchasing Transaction
Fund Transfer (as defined herein below) between the registered Starbucks Cards.
After the expiry date, such Starbucks Card will be cancelled immediately and become invalid.

Starbucks® Rewards is a membership program that rewards and thanks loyal customers for shopping at Starbucks stores in New Zealand. The program benefits all Starbucks® Rewards members as you earn Stars when you pay using your registered physical or digital Starbucks Card, among other rewards. Additionally if you agree to receive further communications from Starbucks when you register your card, you will be among the first to receive news, information and exclusive offers about Starbucks.

You can enroll in Starbucks® Rewards Program and begin accumulating Stars by visiting the Starbucks® Rewards portal Rewards portal (https://member.starbucks.co.nz) or by installing the Starbucks® New Zealand app and following prompts to create a Starbucks® Rewards.

Upon registration, you will be asked if you have a physical Starbucks Card. If you do not have one, you will be allocated a digital Starbucks Card in your account that you can immediately load value onto.

You can always add additional physical or digital Starbucks Cards into your Starbucks® Rewards account.

Yes, upon signing up an account, you will receive a verification email to your email address that is used for signing up and activating your account.

You can have one (1) Starbucks® Rewards account only. If you have more than one (1) Starbucks® Rewards account, Starbucks may determine in its sole discretion that you have violated these Terms of Use. Starbucks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in the Starbucks® Rewards Program is terminated, then all accumulated Stars in your account are void.

You can register / add a maximum of one hundred (100) activated Starbucks Cards in your Starbucks® Rewards account.

The balance in a registered Starbucks Card can be transferred to another registered Starbucks Card balance within that same account, but a partial transfer is not permitted. The transferred Starbucks Card becomes empty yet remains active for further reloading and use. The transfer of balance in each Starbucks Card can be only performed personally by you via our website or through the Starbucks New Zealand app.

Only transactions paid using a registered Starbucks Card can earn Stars which will be added into your Starbucks® Rewards account.
The benefits that are available to you through Starbucks® Rewards Program are based on the number of “Stars” that you earn. You can earn Stars by making purchases at any Starbucks stores in New Zealand and presenting your relevant registered Starbucks Card or barcode in the Starbucks® New Zealand app to the barista upon payment.

Only transactions paid using a registered Starbucks Card will earn Stars based on the value of your purchase at the rate of two (2) Stars for each New Zealand one dollar (NZD$1) spent using your registered Starbucks Card storewide.

Your change counts towards partial Stars at Starbucks. We’ll keep track of all your partial Stars and apply them to your total Stars.
For example, if you spend $5.30, you’ll earn 10.60 Stars. The 0.60 is not always visible (we like to keep things simple), but you can always view your Stars in your purchase history when you log in to the members portal or in the app.

No, you can only earn Stars when you make a purchase in-store with the value that is on your Starbucks Card. You cannot earn Stars by loading credit onto your Starbucks Card.

To earn Stars on your purchases at Starbucks stores in New Zealand, you must pay with a registered Starbucks Card. We cannot award you Stars and reward you for purchases made with another form of payment. You can use your credit card or cash to reload your Starbucks Card.

Currently, there are two (2) levels of benefits within the Starbucks® Rewards Program that are determined by the number of Stars that you accumulate in your account for each consecutive twelve (12)-months period.
Green Level: You are automatically enrolled into the “Green Level” of the Starbucks® Rewards Program.
Gold Level: Upon earning five hundred (500) Stars in a twelve (12)-months period, you will be placed at the “Gold Level”

Yes, after registering, you have 12 months to accumulate five hundred (500) Stars to reach Gold Level.
To maintain your Gold Level, you must re-qualify each subsequent 12 months by earning at least 500 Stars and your Star count will be reset on your anniversary date (12 months from the date you reach the Gold level).

Stars earned from using your registered Starbucks Card will be available on your account at the earliest after the transaction is completed or within 48 hours.

Just inform the barista in any of the Starbucks stores in New Zealand that you would like to redeem your reward. You may scan the barcode in your Starbucks New Zealand App or simply present one of your registered Starbucks Cards. In addition, you must fully pay for the transaction (except when redeeming free rewards) with your registered Starbucks Card in order to earn or redeem the rewards.

You must provide your birthday in your account information to be eligible for Birthday Rewards.

Your Birthday Reward is issued on the 1st of your birthday month and is valid for the birthday month only. You must scan your member barcode in the App or present your registered Starbucks Card in order to redeem your Birthday Reward in stores.

You will be at Gold Level for 12 months from the date at which you reach Gold Level status, which is your new program anniversary date. Simply earn 500 additional Stars before your anniversary date (the date you earned Gold) and continue to enjoy all of the Gold level benefits for another 12 months.

You can view your transaction history through our website https://member.starbucks.co.nz. or download the Starbucks New Zealand app and access it in your Account Transaction History.

You can view your list of rewards through our website https://member.starbucks.co.nz. or download the Starbucks New Zealand app and through it you will also be able to view your list of rewards.

You can log into your account and view the remaining values via our website https://member.starbucks.co.nz. Alternatively, you can also download the Starbucks New Zealand app and through it you will also be able to see the remaining values on your cards, or visit any Starbucks store in New Zealand and check with the barista.

Yes, you can check all transaction records of your registered Starbucks Cards through the Starbucks New Zealand app (Account Transaction History) or website in section Transaction History. The detail is the same as the printed receipt.

We want to make sure the balance on your account reflects your purchases accurately. If the total number of Stars doesn’t appear to be correct, please contact us or via the mobile app.

Registering your Starbucks Card is the only way to join the Starbucks® Rewards Program. Your enrollment signs you up to enjoy special offers and rewards available exclusively for Starbucks® Rewards members. Additionally, by registering your card, you receive Stars balance protection in case your card is lost, stolen or destroyed. Finally, with the registered Starbucks Card, you can manage your account and card(s) in a variety of ways, including making payments through the Starbucks New Zealand app.

Any amount/value stored in your Starbucks Card cannot be refunded.

No, Stars collected in each account can only be used by that account holder, and cannot be transferred to another account.

No, memberships are non-transferable and cannot be shared with family members, friends and others.

Please read our Privacy Policy for details and Terms of Use for more details

The information you provide will only be used for us to stay in touch with you and we may share such information for the purposes and within the scope as provided in our Privacy Policy and Starbucks Rewards Terms of Use. Please read our Privacy Policy and Terms of Use for more details.

All registered Starbucks Cards are eligible. Cards purchased or registered outside of New Zealand are not accepted as forms of tender and will not earn Stars or Starbucks Rewards benefits.

If you are an existing user of the Starbucks New Zealand app (iOS/Android version) and you cannot update the app to the latest version automatically, simply uninstall the existing app and download the latest version from the App Store/Google Play Store to discover the new features.

Earth Day - Free Tall Standard Beverage with Drinkware Purchase

Exclusive to Starbucks Rewards members. All reusable drinkware purchased during Earth Day (22 April 2023) will be eligible for a free tall standard beverage. The free beverage will be served in the purchased drinkware. The free beverage must be redeemed at the time of purchasing the drinkware. All upsize, add-ons, or customisations will be charged. Promotion not available when ordering ahead on the App. Must pay via your Starbucks Rewards Card to be eligible for the promotion.